SHIPPING AND DELIVERY

Thank you for shopping at iSTHEL.com.

• As our valued customer, we are glad to announce that we offer free shipping to all of our products, so you can shop on our site to your heart's content without the worry of shipping fees.
• Allow us to process your order within 1-7 business days.
• Once your order has been shipped out, we will send you a tracking number via email. Please allow 2-7 days for the link to activate. Once the packages leave the warehouse the tracking links may not update but the package is still on its way.
• From our warehouse, we will deliver your package FREE of Charge.
• Please allow us between 15-45 business days to deliver your package.
• USA Delivery usually takes 15-25 business days. Other countries may have similar or longer shipping time.
• Maximum delivery time is 45 business days, so if you still haven't received your parcel by then please feel free to contact us.
• Please keep in mind that iSTHEL.com is not responsible for any Customs fees that may occur once you receive the package.
• Items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping, due to logistic reasons.

For any other concerns please feel free to contact us and we will be happy to assist you.

Contact us at customerservice@isthel.com