Shipping and Delivery

Thank you for shopping at iSTHEL.com.

  • As our valued customer, we are glad to announce that we offer free shipping to all of our products, so you can shop on our site to your heart's content without the worry of shipping fees.
  • Allow us to process your order within 1-7 Business days.
  • Once your order has been shipped out, we will send you a tracking number via email. Please allow 2-5 days for the link to activate. Once the packages leave the warehouse the tracking links may not update but the package is still on its way.
  • From our warehouse, we will deliver your package FREE of Charge.
  • Please allow us between 25-45 Business Days to deliver your package to your country.
  • Once your package is delivered to your country we cannot guarantee how long it will take for you to get it. Different countries have different courier service protocols.
  • Maximum delivery time is 45 Business Days, so if you still haven't received your parcel by then please feel free to contact us.
  • Please keep in mind that iSTHEL.com is not responsible for any Customs fees that may occur once you receive the package.
  • Items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping, due to logistic reasons.
  • The most common reasons for delays in the courier delivery: 
    1. breakdowns – of cars and delivery aircraft, of machines in automatic sorting lines and of other equipment used to ensure efficient distribution and shipments.
    2. natural disasters – such as floods, storms, hurricanes and all other natural events that slow down or even stop road and air traffic,
    3. accidents and catastrophes – such as all incidents on roads, in airports or ports that lead to downtimes,
    4. political events – political destabilization may cause border closures, block transport routes or stop road, rail, water, or air traffic (or all together),
    5. epidemics – epidemiological threats cause the creation of temporary quarantine zones, where it is forbidden to import or export,
    6. holidays - large volume of orders coming during holidays season.

 

For any other concerns please feel free to contact us and we will be happy to assist you.

Contact us at customerservice@isthel.com