Return And Refund Policy

Return & Refund Policy 

Thanks for shopping at iSTHEL.
If you are not entirely satisfied with your purchase, we're here to help. 
 
Returns

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
  • Do not return the item/s to our warehouse address without our approval. 
  • Email us at customerservice@isthel.com to request for a return and/ or refund. 

  
 
Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

      
     
    Return Shipping

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

     
    Contact Us 
    If you have any questions on how to return your item to us, contact us.
    customerservice@isthel.com