FAQ

Frequently Asked Question: 

 

A. How can i pay without Paypal Account ?

Once you get redirected to PayPal, just do as follows:

  1. Select "PAY WITH A CREDIT OR DEBIT CARD".
  2.  ENTER YOUR CREDIT CARD'S DATA

    Address, email & phone number may also be requested depending on your country.

    When you are done, click on "Review and Continue".

  3. CLICK ON "PAY NOW"
  4. CLICK ON "NO, THANKS" if you don't want to create an account on Paypal.

 

 B.  Where do you ship the products from?

We source from various manufacturers around the globe. We Partner with a fulfillment center near Hong-Kong China as this allows us to offer free shipping worldwide.

 

C. Where is my product and how long until it is shipped?

The parcel may take up to 45 days before it is delivered depending on customs clearance. Rest assured we will be sending you your tracking number as soon as it is shipped.

Please try to check your spam or trash folder as it may end up there as well. If you like us to resend the confirmation email, please request it from customerservice@isthel.com

 

D. Where is my order? 

We email you the tracking number once your order has been shipped. Using your tracking number you can track your order here.

 

 

If you have other questions, please feel free to email us at customerservice@isthel.com